Contact Us

Email is the way to reach the team behind this independent BetVictor site for New Zealand: [email protected]. We read every message and usually reply within two working days, New Zealand time.

What to write to us about

A fact on the site that is out of date or wrong, such as a changed offer, licence detail or payment method
Questions about how a page was researched or how the site earns money (the short answer is about this site)
Privacy requests about data you have sent us, under our privacy policy
Business and press enquiries

If you spot an error, a link to the source helps. A screenshot of the current terms page, for example, lets us correct a page the same day.

Questions about your BetVictor account

This site is independent and has no access to player accounts, as our terms of use make clear. For a login problem, a pending withdrawal, a verification request or a bonus dispute, contact BetVictor directly through the live chat inside your account, which runs around the clock in English. If the operator's complaints process does not resolve it, the next step for a New Zealand customer is the Gibraltar regulator, since that licence covers your account.

If gambling is causing harm

Free, confidential help is available any time from the Gambling Helpline NZ on 0800 654 655 and from the Problem Gambling Foundation of New Zealand. You do not need to contact us first.

18+

Gambling can be addictive. Play responsibly and only with money you can afford to lose. If you need help, contact the Gambling Helpline NZ on 0800 654 655 - free, confidential and available 24/7.